Troubleshooting

Diagnose and fix the most common issues with your ServicePlus deployment.

Choose a topic below, or contact support if you cannot find the answer here. When contacting support, always include a screenshot of the error and your sp logs <service> output.

Installation Issues

Setup fails, Docker errors, command not found.

SSL & Domains

Certificate errors, domain not resolving, HTTPS problems.

Services Won't Start

Containers crashing, OOM errors, startup failures.

Backup & Restore

Backup fails, restore errors, corrupted archives.

Performance

Slow Mautic, high RAM/CPU usage, campaign delays.

Upgrades

Plugin update errors, version conflicts, post-update issues.

Still stuck?

Contact support via the support form. Include:

  • A screenshot of the error message
  • The output of sp logs <service>
  • The output of sp status
  • What you were trying to do when the issue occurred